Privacy policy

Last Updated: October 2, 2026

SARV ("SARV", "we", "us", or "our") operates this website, including all related pages, products, services, features, and functionality available through sarv.pk (collectively, the "Services"). SARV uses Shopify to provide and operate its online store.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, make a purchase, contact us, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our Services, we may collect personal and contact information such as your full name, billing address, shipping address, email address, phone number, account information, and any other information you voluntarily provide to us.

When you place an order with SARV, we may collect information relating to your purchase, including the products you purchase, product quantities, selected product options, personalization or engraving details, order history, returns, exchanges, cancellations, refunds, payment information, billing details, and delivery information. Payment card information may be collected and processed by our payment service providers and Shopify. We do not need to retain complete payment card information ourselves in order to process your order.

When you visit or use our website, certain information may also be collected automatically. This may include your IP address, browser type, device type, operating system, network information, pages viewed, products viewed, shopping cart activity, website interactions, date and time of visits, referring websites or sources, and other technical or usage information.

If you contact us through email, forms, social media, customer support, or any other communication channel, we may collect the information you provide to us, including your contact details and the contents of your communication.

2. How We Collect Information

We may collect personal information directly from you when you provide it to us, automatically when you browse or use our website, through cookies and similar technologies, through Shopify and other service providers that support our website, through payment, shipping, fulfillment, analytics, advertising, or technology partners, and when you contact our customer support.

We may also receive information from third parties where permitted by applicable law and where such information is reasonably necessary for providing or improving our Services.

3. How We Use Your Information

We may use your personal information to process and fulfill your orders, process payments and refunds, arrange shipping and delivery, provide customer support, manage your account, process returns and exchanges, provide personalized products and services, and process personalization or engraving requests.

We may also use your information to communicate with you regarding your orders, provide transactional and service-related communications, improve our website and products, understand how customers use our website, maintain website functionality and security, detect and prevent fraud or unauthorized activity, provide relevant marketing and promotional communications where permitted by law, show relevant advertising and product recommendations, comply with applicable laws and legal obligations, and protect our rights, property, customers, and Services.

4. Cookies and Similar Technologies

SARV and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website. These technologies may allow us to keep products in your shopping cart, remember your preferences, understand website traffic and usage, improve website performance, provide relevant content and advertising, measure marketing and advertising effectiveness, and detect fraud and maintain website security.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some parts of our website.

5. Sharing of Personal Information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our Services. These parties may include Shopify and its related service providers, payment processors, payment service providers, shipping and delivery companies, fulfillment providers, website hosting and technology providers, analytics providers, customer support providers, marketing and advertising partners, IT and security service providers, professional advisers, and government authorities or law enforcement agencies where required by law.

We may also disclose information when necessary to comply with legal obligations, enforce our terms and policies, protect our rights, prevent fraud or abuse, or protect the safety of our customers and other individuals.

We do not sell your personal information for money in the ordinary course of operating SARV.

6. Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information about your use of our store in order to provide, operate, secure, and improve its services.

Information submitted through our website may be processed by Shopify and its service providers, including in countries outside your country of residence. Shopify's own privacy practices may also apply to information it processes independently. We encourage you to review Shopify's privacy information for further details about how Shopify handles personal information.

7. Third-Party Services and Links

Our website may contain links, integrations, or features provided by third parties. If you choose to interact with a third-party website, service, social media platform, payment provider, or other external service, that third party may collect and process your information according to its own privacy policy.

SARV is not responsible for the privacy, security, or practices of third-party websites or services that we do not control. We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about SARV products, promotions, offers, launches, or other marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe link included in those communications. Even if you opt out of marketing communications, we may continue to send you non-promotional communications that are necessary to provide our Services, such as order confirmations, shipping updates, account notifications, or responses to your inquiries.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee the absolute security of your information.

You should also take reasonable steps to protect your account credentials and avoid sharing passwords or other account information with others.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include providing our Services, completing transactions, maintaining business and transaction records, providing customer support, resolving disputes, preventing fraud, complying with legal, tax, accounting, or regulatory obligations, and enforcing our agreements and policies.

The specific retention period may vary depending on the type of information and the reason for which it was collected.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain personal information, request information about how your personal information is used, request a copy of certain personal information, opt out of certain marketing communications, and exercise other rights available under applicable privacy laws.

To exercise an applicable privacy right, please contact us using the contact details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our Services are not intended for children who are below the minimum age required under applicable law to use online services independently.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required.

13. International Data Transfers

Because we use Shopify and other service providers, your personal information may be stored or processed in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact SARV at hello@sarv.pk or by phone at +92 325 7872226. Our business address is Room #3, 1st Floor, 259-E, Block 6
PECHS, Karachi, Pakistan

We will review and respond to privacy-related requests in accordance with applicable law.